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Implementing AI Medical Scribes: From Admin Relief to Better Patient Outcomes

2 min read
By Caelum Trott (PREVE)
TechnologyProductivity🧠 Treatment Planning🤸‍♀️ Patient Engagement & Adherence✍️ Clinical Notes & Workflow

AI medical scribes save physiotherapists time by drafting notes and improving in-session focus, but they don’t capture or act on the patient’s historical context, while Preve goes further by combining accurate documentation with structured treatment plans, clear goals and exercise guidance that improve adherence, reduce cancellations and drive better outcomes.

Introduction

For most physiotherapists, the most exhausting part of the day doesn’t happen in the clinic room — it happens after. Notes, GP letters, and outcome reports eat up evenings and weekends.

That’s why AI medical scribes have become one of the fastest-growing tools in healthcare. They’re smart, efficient, and save physios up to an hour a day.

But here’s the catch: scribes only solve half the problem. They help the physio. They don’t help the patient. And critically, they don’t use the patient’s historical context to shape care.

The Promise of AI Scribes

AI scribes work by:

  • Listening during consultations.
  • Extracting key details into SOAP format.
  • Producing a draft note ready for review.

    • The benefits are clear:

  • Time saved at the end of each day.
  • Better engagement in sessions (eyes on the patient, not the keyboard).
  • Consistency across clinical records.

    • The Limitations: Where Patients Miss Out

    As powerful as scribes are, they have blind spots:

  • Patients don’t see the notes.
  • They still leave with vague exercise instructions.
  • They can disengage between sessions, leading to cancellations or drop-outs.
  • Most importantly, the notes don’t integrate the historical context — past goals, progress, and setbacks — that helps physios personalise care and patients feel understood.

    • In short, scribes make life easier for the physio — but they don’t directly change the patient’s behaviour.

    Why Preve Goes Further

    Preve recognised this gap and designed a platform that doesn’t stop at notes. Alongside accurate, physio-friendly documentation, Preve leverages patient historical context to create:

  • Structured treatment plans patients can actually understand.
  • Clear timelines and milestones so they know what to expect.
  • Exercise prescriptions with videos and cues for better adherence.
  • Do’s and don’ts that prevent setbacks.

    • By drawing on the continuity of each patient’s journey, Preve ensures that every plan builds on past sessions — not just the latest one.

    This dual approach — helping the clinician and the patient — leads to measurable improvements:

  • Higher adherence to exercise programs.
  • Reduced cancellations and no-shows.
  • Better outcomes, faster.

    • The Big Picture

    AI scribes reduce your workload. Preve reduces your workload and amplifies patient outcomes by keeping historical context at the centre of every plan. That’s what sets it apart.

    👉 Discover how Preve helps physios go beyond admin