Effective Date: 5 September 2025
Contact: support@preve.co
Welcome to Preve! We provide AI-powered services for physiotherapists and other physical therapeutics professionals through our digital platform ("Platform"), which automates clinical documentation, supports treatment planning, and enables digital patient engagement.
In these Terms, when we say you or your, we mean both you and any entity you are authorised to represent (such as your clinic or employer). When we say we, us, or our, we mean Preve Pty Ltd (ABN 85 676 649 513).
These Terms, together with any Quote we may provide you, form our agreement with you and set out our respective rights and responsibilities. You cannot use our Services unless you agree to these Terms.
1. Engagement and Term
1.1 These Terms apply from when you sign up for an Account and continue until terminated in accordance with these Terms.
1.2 You must be at least 18 years old to use our Platform.
1.3 Variations: We may update these Terms at any time by written notice to you. By continuing to use the Platform after the notice or 30 days (whichever comes first), you accept the changes. If you do not agree, you may cancel your Subscription and close your Account with effect from the change date. If you cancel:
(a) You will no longer be able to access our Services; and
(b) If you've paid upfront, we will issue a pro-rata refund for the unused portion.
2. Disclaimers
2.1 Preve provides a software platform only. You understand and agree that Preve does not provide medical, clinical, legal or financial advice. Our outputs may not be accurate or complete and should always be reviewed and verified by you before relying on them in a clinical setting.
2.2 You are solely responsible for all decisions, actions, and inactions taken in connection with the Services.
3. Our Services
3.1 We provide:
access to our AI-assisted digital platform (SaaS Services); and
access to troubleshooting support (Support Services).
3.2 We deliver the Services in accordance with these Terms and any applicable Quote.
3.3 If you require Support Services, you may request them via our Platform. Support Services exclude training, hardware/software installations, development, or data recovery.
3.4 If access to your systems is required, you agree to provide safe access.
3.5 Timeframes for delivery are estimates only.
3.6 The Services are not substitutes for professional advice or clinical decision-making.
3.7 Additional services may be scoped and agreed under a separate contract.
3.8 Beta services are provided as-is, for evaluation purposes only.
3.9 Third-party tools or integrations you use alongside our Services are your responsibility.
4. Account
4.1 You must register an Account to use our Services.
4.2 You may invite Authorised Users under your Account. You are responsible for their use and for managing their access.
4.3 You must:
(a) Keep your information accurate;
(b) Keep credentials secure; and
(c) Notify us of any unauthorised access.
5. Fees
5.1 You agree to pay:
(a) Subscription Fees (recurring); and
(b) Usage Fees (e.g., based on minutes, volume, etc).
5.2 Subscription Fees are billed at the start of each billing cycle.
5.3 Usage Fees are billed at the end of each billing cycle.
5.4 All payments must be made using approved payment methods. You must not use fraudulent or unauthorised means.
5.5 If payments are late, we may:
(a) Suspend access; and
(b) Charge interest at the RBA cash rate + 2% p.a., compounding monthly.
5.6 If offered, trial periods will convert to paid subscriptions unless cancelled before expiry.
5.7 You are responsible for any applicable taxes unless we are legally required to collect them.
6. Platform Licence
6.1 While your Account is active, we grant you a limited, non-transferable, non-exclusive licence to use the Platform.
6.2 You must not (and must ensure Authorised Users do not):
Use the Platform in breach of law or rights;
Interfere with the Platform or introduce harmful code;
Use the Platform for reselling, sublicensing or time-sharing;
Bypass security, authentication, or access controls;
Upload offensive, harassing, or unlawful content.
7. Availability
7.1 We aim to maintain availability, but access may be interrupted for maintenance or due to third-party providers.
7.2 We are not liable for third-party service interruptions.
7.3 We will notify you of known disruptions where practicable.
8. Intellectual Property and Data
8.1 We own all IP in the Platform and Services. You must not copy or reverse-engineer our systems.
8.2 You retain ownership of Your Data. You grant us a licence to use, back up, and process Your Data to deliver and improve the Services.
8.3 You must maintain backups of Your Data.
8.4 We may generate anonymised insights from Your Data.
9. Confidentiality
9.1 Each party agrees to protect the other's confidential information.
9.2 This includes ensuring only those with a "need-to-know" have access and handling information securely.
9.3 Either party may disclose confidential information if legally required.
10. Privacy
10.1 You must comply with applicable privacy laws and ensure you have obtained appropriate patient consents.
10.2 We handle personal information in accordance with our Privacy Policy.
10.3 We do not use patient data to train AI models.
10.4 You are responsible for storing evidence of patient consents.
11. Consumer Law
11.1 These Terms do not override your rights under the Australian Consumer Law (ACL).
11.2 Where applicable, our liability under the ACL is limited to re-supply or refund.
12. Liability
12.1 To the extent permitted by law:
(a) We are not liable for Consequential Loss;
(b) Our total liability is limited to fees paid by you in the prior 12 months or $1,000, whichever is greater;
(c) Liability is reduced to the extent caused by your breach, act, or omission.
13. Suspension and Termination
13.1 We may suspend access for security or misuse concerns.
13.2 We may terminate if:
You fail to pay Fees;
You breach the Terms and do not remedy within 14 days;
You become insolvent.
13.3 You may terminate if we breach and do not remedy within 14 days.
13.4 Upon termination, we will retain Your Data only as required by law.
13.5 Clauses 8 to 13 survive termination.
14. General
14.1 Assignment: You may not transfer your rights under these Terms without our consent. We may assign our rights.
14.2 Disputes: If a dispute arises, both parties agree to attempt resolution in good faith. Failing that, disputes will be referred to:
(a) Mediation by the Australian Disputes Centre (if in Australia); or
(b) Arbitration under ACICA rules (if outside Australia).
14.3 Force Majeure: We are not liable for delays caused by circumstances beyond our control.
14.4 Governing Law: These Terms are governed by the laws of New South Wales, Australia.
14.5 Marketing: We may send you product updates. You may unsubscribe.
14.6 Notices: Notices to us must be sent to support@preve.co.
14.7 Publicity: With your written consent, we may name you as a customer.
14.8 Third-Party Sites: We are not responsible for third-party content or services linked from our Platform.
14.9 Youtube Terms of Use: Preve integrates with YouTube API Services. By using Preve, you acknowledge and agree that you are bound by YouTube's Terms of Service, available at https://www.youtube.com/t/terms, in addition to these Terms of Use.
15. Definitions
Account: Your registered user profile.
Authorised User: A user permitted under your Account.
Consequential Loss: Includes loss of profits, opportunity, reputation, or data.
Fees: Subscription and Usage Fees.
Platform: Preve’s web, mobile, and API-based platform.
Quote: Any written pricing or feature proposal.
SaaS Services: Access to Preve’s platform.
Support Services: Troubleshooting support for authorised users.
Your Data: All data you or your users upload or generate via the Services.
© 2025 Preve Pty Ltd. All rights reserved.