Question 1

How much does Preve cost and what subscription plans are available?

Accepted Answer

Preve offers flexible pricing tiers designed to accommodate different practice sizes and needs.

Question 2

How should a physiotherapy treatment plan be structured?

Accepted Answer

A well-structured treatment plan includes a diagnosis, recovery goals, phased timelines, session frequency, and personalised exercises. It should be measurable and updated regularly as the patient progresses.

Question 3

Do I need to install anything?

Accepted Answer

No installation required. Preve is entirely browser-based with an app in development for even smoother session recording and video uploads.

Question 4

What do I need to get started?

Accepted Answer

All you need is your name, email, and clinic name. No PMS integration or credit card is needed to get started.

Question 5

What if I prefer to type my own notes?

Accepted Answer

No problem. You can type as much or as little as you like. Preve prioritises your notes in the generated summary.

Question 6

Is Preve suitable for solo practitioners?

Accepted Answer

Absolutely. Preve is designed with independent physios in mind. You can sign up without a clinic admin and later join or create a team if needed.

Question 7

Can I use Preve without a PMS / EMR integration?

Accepted Answer

Yes. Preve works seamlessly as a standalone product. You can start sessions, generate notes, and send patient programs — even without syncing your Practice Management System (PMS) or Electronic Medical Record (EMR) system.

Question 8

Can I upload or film custom exercise videos?

Accepted Answer

Yes. Soon, you can record videos on your phone and attach them to a specific exercise using a QR code or the companion app.

Question 9

Is Preve available on mobile?

Accepted Answer

Yes. Practitioners can use Preve via a mobile-friendly web version, with an app coming soon.

Question 10

Are internal/private notes kept separate?

Accepted Answer

Yes. Internal notes are excluded from patient-facing summaries and are clearly marked in the system.

Question 11

Does it include home exercises?

Accepted Answer

Yes. The treatment plan includes current exercise prescriptions, personalised how-to instructions for the patient, and allows the patient to track their progress.

Question 12

How does the AI scribe work?

Accepted Answer

Preve records your session and generates structured clinical notes instantly. You can edit the note, mark some content private, and send it to the PMS or download.

Question 13

Can I start using Preve mid-treatment with a patient?

Accepted Answer

Yes. You can create a new session and patient record, summarise prior history, and build a treatment plan from your that consult (session) onward.

Question 14

How are treatment plans created?

Accepted Answer

Preve listens to your consult and automatically generates a treatment plan including goals, phases, timeline, frequency, and exercises.

Question 15

Can I customise the plan?

Accepted Answer

Yes. Everything is editable. Conditions, diagnoses, objectives, frequency, exercises, and instructions — are editable before sending to the patient.

Question 16

What types of documents can I generate?

Accepted Answer

Preve allows you to create clinical notes, GP letters, referral reports, and NDIS documentation from a single consult.

Question 17

Can I record without assigning to a patient?

Accepted Answer

Yes. You can start a session instantly and assign it to a patient later.

Question 18

What makes Preve’s treatment plans different?

Accepted Answer

It can be instantly sent to the patient. Preve adds patient-friendly summaries, visual goals, and dynamic updates based on progress — driving adherence and engagement.

Question 19

Can I view my daily schedule inside Preve?

Accepted Answer

Yes. You can access your daily or weekly schedule within Preve, even if you're not using a PMS.

Question 20

How does Preve help me grow my clinic or patient list?

Accepted Answer

By improving patient outcomes and engagement, Preve increases retention and referral rates. Practitioners also have more time to spend on high-value activities, including reactivation and word-of-mouth growth.

Question 21

Can I create appointments from Preve?

Accepted Answer

Yes. Soon, Preve will suggest and book appointments directly based on the treatment plan phases, syncing with your PMS.

Question 22

Will using Preve make me look more professional?

Accepted Answer

Absolutely. Every session is documented, every plan is structured, and patients receive clear summaries and reminders — creating a premium, high-trust experience.

Question 23

Why should I use Preve instead of other AI scribes?

Accepted Answer

Unlike generic AI scribes, Preve is built specifically for physios — it creates not just notes, but treatment plans, exercise programs, and patient-facing updates, all in a workflow designed for clinical use.

Question 24

Which PMS tools does Preve integrate with?

Accepted Answer

Currently Preve supports Cliniko and Nookal, with more integrations on the roadmap.

Question 25

Can I include goals and exit criteria?

Accepted Answer

Yes. Each treatment plan includes measurable objectives and clearly defined criteria for each phase and overall recovery.

Question 26

Is there a free trial?

Accepted Answer

Yes. All users get access to a free trial with usage caps — no credit card required.

Question 27

How does Preve help with adherence?

Accepted Answer

Patients receive reminders, see visual progress, and access a personalised program — all of which improve follow-through and reduce drop-offs.

Question 28

How does Preve help physios save time?

Accepted Answer

Preve automates your clinical notes, treatment plans, and exercise programming—all from your session. Most practitioners save 5–10 minutes per consult, eliminating the need for after-hours admin.

Question 29

Does Preve reduce patient no-shows and cancellations?

Accepted Answer

Yes. By giving patients a reason to stay engaged (visible progress, smart reminders, and accountability), Preve reduces drop-offs and helps them stick to their plan.

Question 30

What happens if Preve gets something wrong?

Accepted Answer

You’re always in control. All notes, plans, and messages are editable before being saved or shared.

Question 31

What happens when the treatment plan changes?

Accepted Answer

Preve automatically updates the plan, adjusts the program, and notifies the patient with a clear summary — once you’ve cast your eye over it!

Question 32

What are the paid plan options?

Accepted Answer

After a free trial, Preve costs $23 per week per user. Unlimited sessions, treatment plans. Integrate Cliniko and Nookal, and share patients amongst your clinical team.

Question 33

How does Preve personalise content?

Accepted Answer

Each treatment plan is tailored using the patient's condition, goals, and feedback history—updated with each session.

Question 34

Is Preve HIPAA compliant?

Accepted Answer

Yes. Preve is built to meet HIPAA and SOC2 standards. Audio is not stored, and all patient data is securely managed.

Question 35

Do I need to log into both systems?

Accepted Answer

No. You can use Preve as your single interface, with PMS syncing running in the background.

Question 36

Can patients provide feedback?

Accepted Answer

Yes. Soon, patients will be able to log pain, function, or notes daily. Preve only shares this with the associated practitioner.

Question 37

What makes Preve different from exercise software like PhysiTrack?

Accepted Answer

Preve includes personalised plans, in-session transcription, progress tracking, and real-time AI coaching — all in one workflow. It's not just a library—it's a physio assistant.

Frequently Asked Questions

Pricing

Treatment Plans & Exercises

Getting Started

Clinical Notes & AI Scribe

Why Preve

PMS Integration

Patient Engagement & Outcomes

Billing

Privacy & Data