Question 1

Does Preve reduce patient no-shows and cancellations?

Accepted Answer

Yes. By giving patients a reason to stay engaged (visible progress, smart reminders, and accountability), Preve reduces drop-offs and helps them stick to their plan.

Question 2

Will using Preve make me look more professional?

Accepted Answer

Absolutely. Every session is documented, every plan is structured, and patients receive clear summaries and reminders — creating a premium, high-trust experience.

Question 3

What makes Preve different from exercise software like PhysiTrack?

Accepted Answer

Preve includes personalised plans, in-session transcription, progress tracking, and real-time AI coaching — all in one workflow. It's not just a library—it's a physio assistant.

Question 4

Why should I use Preve instead of other AI scribes?

Accepted Answer

Unlike generic AI scribes, Preve is built specifically for physios — it creates not just notes, but treatment plans, exercise programs, and patient-facing updates, all in a workflow designed for clinical use.

Question 5

How does Preve help me grow my clinic or patient list?

Accepted Answer

By improving patient outcomes and engagement, Preve increases retention and referral rates. Practitioners also have more time to spend on high-value activities, including reactivation and word-of-mouth growth.

Question 6

How does Preve help physios save time?

Accepted Answer

Preve automates your clinical notes, treatment plans, and exercise programming—all from your session. Most practitioners save 5–10 minutes per consult, eliminating the need for after-hours admin.

Question 7

What happens if Preve gets something wrong?

Accepted Answer

You’re always in control. All notes, plans, and messages are editable before being saved or shared.

Question 8

Is Preve HIPAA compliant?

Accepted Answer

Yes. Preve is built to meet HIPAA and SOC2 standards. Audio is not stored, and all patient data is securely managed.

Question 9

What are the paid plan options?

Accepted Answer

You can choose between individual ($20 per week) or team ($30 per week per person) plans. Teams get shared templates and integrated reporting.

Question 10

Is there a free trial?

Accepted Answer

Yes. All users get access to a free trial with usage caps — no credit card required.

Question 11

Can I view my daily schedule inside Preve?

Accepted Answer

Yes. You can access your daily or weekly schedule within Preve, even if you're not using a PMS.

Question 12

Do I need to log into both systems?

Accepted Answer

No. You can use Preve as your single interface, with PMS syncing running in the background.

Question 13

Can I create appointments from Preve?

Accepted Answer

Yes. Soon, Preve will suggest and book appointments directly based on the treatment plan phases, syncing with your PMS.

Question 14

Which PMS tools does Preve integrate with?

Accepted Answer

Currently Preve supports Cliniko and Nookal, with more integrations on the roadmap.

Question 15

Can I include goals and exit criteria?

Accepted Answer

Yes. Each treatment plan includes measurable objectives and clearly defined criteria for each phase and overall recovery.

Question 16

How does Preve personalise content?

Accepted Answer

Each treatment plan is tailored using the patient's condition, goals, and feedback history—updated with each session.

Question 17

Can patients provide feedback?

Accepted Answer

Yes. Soon, patients will be able to log pain, function, or notes daily. Preve only shares this with the associated practitioner.

Question 18

How does Preve help with adherence?

Accepted Answer

Patients receive reminders, see visual progress, and access a personalised program — all of which improve follow-through and reduce drop-offs.

Question 19

What happens when the treatment plan changes?

Accepted Answer

Preve automatically updates the plan, adjusts the program, and notifies the patient with a clear summary — once you’ve cast your eye over it!

Question 20

Can I upload or film custom exercise videos?

Accepted Answer

Yes. Soon, you can record videos on your phone and attach them to a specific exercise using a QR code or the companion app.

Question 21

Does it include home exercises?

Accepted Answer

Yes. The treatment plan includes current exercise prescriptions, personalised how-to instructions for the patient, and allows the patient to track their progress.

Question 22

What makes Preve’s treatment plans different?

Accepted Answer

It can be instantly sent to the patient. Preve adds patient-friendly summaries, visual goals, and dynamic updates based on progress — driving adherence and engagement.

Question 23

Can I customise the plan?

Accepted Answer

Yes. Everything is editable. Conditions, diagnoses, objectives, frequency, exercises, and instructions — are editable before sending to the patient.

Question 24

How are treatment plans created?

Accepted Answer

Preve listens to your consult and automatically generates a treatment plan including goals, phases, timeline, frequency, and exercises.

Question 25

What types of documents can I generate?

Accepted Answer

Preve allows you to create clinical notes, GP letters, referral reports, and NDIS documentation from a single consult.

Question 26

Are internal/private notes kept separate?

Accepted Answer

Yes. Internal notes are excluded from patient-facing summaries and are clearly marked in the system.

Question 27

Can I record without assigning to a patient?

Accepted Answer

Yes. You can start a session instantly and assign it to a patient later.

Question 28

What if I prefer to type my own notes?

Accepted Answer

No problem. You can type as much or as little as you like. Preve prioritises your notes in the generated summary.

Question 29

How does the AI scribe work?

Accepted Answer

Preve records your session and generates structured clinical notes instantly. You can edit the note, mark some content private, and send it to the PMS or download.

Question 30

Do I need to install anything?

Accepted Answer

No installation required. Preve is entirely browser-based with an app in development for even smoother session recording and video uploads.

Question 31

Is Preve available on mobile?

Accepted Answer

Yes. Practitioners can use Preve via a mobile-friendly web version, with an app coming soon.

Question 32

Can I start using Preve mid-treatment with a patient?

Accepted Answer

Yes. You can create a new session and patient record, summarise prior history, and build a treatment plan from your that consult (session) onward.

Question 33

Is Preve suitable for solo practitioners?

Accepted Answer

Absolutely. Preve is designed with independent physios in mind. You can sign up without a clinic admin and later join or create a team if needed.

Question 34

What do I need to get started?

Accepted Answer

All you need is your name, email, and clinic name. No PMS integration or credit card is needed to get started.

Question 35

Can I use Preve without a PMS / EMR integration?

Accepted Answer

Yes. Preve works seamlessly as a standalone product. You can start sessions, generate notes, and send patient programs — even without syncing your Practice Management System (PMS) or Electronic Medical Record (EMR) system.

Question 36

How should a physiotherapy treatment plan be structured?

Accepted Answer

A well-structured treatment plan includes a diagnosis, recovery goals, phased timelines, session frequency, and personalised exercises. It should be measurable and updated regularly as the patient progresses.

Question 37

How much does Preve cost and what subscription plans are available?

Accepted Answer

Preve offers flexible pricing tiers designed to accommodate different practice sizes and needs.

Frequently Asked Questions

Why Preve

Privacy & Data

Billing

PMS Integration

Patient Engagement & Outcomes

Treatment Plans & Exercises

Clinical Notes & AI Scribe

Getting Started

Pricing