Background

Terms of Use

Effective Date: May 21st, 2025

 

These Terms of Use ("Terms") govern your access to and use of the digital services provided by Preve Pty Ltd (ABN 85 676 649 513), trading as Preve ("Preve," "we," "our," or "us"). By accessing or using our platform, you agree to be bound by these Terms.

 

1. Overview

Preve offers a digital health platform supporting physiotherapists and other physical therapy practitioners with:

  • AI-generated clinical documentation
  • Digital treatment plan creation
  • Patient engagement tools
  • Web, mobile, and API access

The platform is currently available in Australia and will soon expand to the USA, UK, Canada, and Europe.

 

2. User Types & Responsibilities

2.1 Practitioners and Clinics:

You are responsible for maintaining the confidentiality of login credentials, reviewing AI-generated outputs, and ensuring compliance with professional standards and legal requirements in your jurisdiction. You must not:

  • Share login details with unauthorised users
  • Use the platform to diagnose or treat without appropriate review
  • Use the platform for unlawful or unethical purposes

2.2 Patients:

Patients may access digital treatment plans and related content. Preve does not offer direct medical advice or care. Patients must consult a qualified practitioner for health decisions.

 

3. AI Assistance Disclaimer

Preve incorporates AI tools to assist with clinical documentation and communication. These tools:

  • Do not constitute medical advice
  • Do not replace professional judgment
  • Must be reviewed and approved by a licensed practitioner before use

We do not guarantee the accuracy or completeness of any AI-generated content.

 

4. Data and Privacy

Use of the platform is subject to our Privacy Policy. Practitioners must ensure they have obtained valid patient consent to share personal and health information with Preve.

 

5. Fees and Subscriptions

Practitioners and clinics may be charged license and/or usage-based fees, as outlined in your subscription plan. All fees are non-refundable except where required by law.

 

6. Intellectual Property

All intellectual property rights in the platform and its content (excluding user-uploaded materials) remain with Preve or its licensors. You are granted a limited, non-exclusive license to use the platform for clinical purposes only.

 

7. Suspension or Termination

We may suspend or terminate access to the platform:

  • If you breach these Terms
  • If required to comply with legal obligations
  • If your subscription ends or fees are unpaid
  • At our sole discretion and without prior notice for any reason, including operational or business decisions

 

8. Fair Use

You agree to use the platform in a fair, reasonable, and non-abusive manner. Excessive or automated usage that degrades system performance, interferes with other users, or breaches our intended use policies may result in suspension or termination of your access.

 

9. Liability

To the maximum extent permitted by law, Preve disclaims all warranties. We are not liable for:

  • Any decision made based on AI-generated content
  • Any indirect or consequential losses
  • Platform unavailability or data loss

Where our liability cannot be excluded, it is limited to the amount paid by you in the previous 12 months.

 

10. Governing Law

These Terms are governed by the laws of Victoria, Australia. You submit to the non-exclusive jurisdiction of the courts of that State.

 

11. Updates

We may update these Terms at any time. Continued use of the platform constitutes acceptance of the updated Terms.

 

For questions, contact programs@preve.co