Background

Privacy Policy

Effective Date: May 21st, 2025

 

This Privacy Policy explains how Preve Pty Ltd (ABN 85 676 649 513), trading as Preve ("Preve," "we," "our," or "us") collects, uses, discloses and protects your personal information. By using our platform, you agree to this policy.

 

1. Who this policy applies to

  • Healthcare practitioners and administrators using Preve
  • Patients accessing Preve-powered treatment plans
  • Website and platform visitors

 

2. What information we collect

Practitioners and Administrators:

  • Name, contact information, professional qualifications
  • Account and login details
  • Clinical documentation, treatment plans and notes you enter or upload
  • Usage data (e.g. activity logs, access times)

Patients:

  • Name, age, contact details (if provided by your practitioner)
  • Treatment plan data, session records, clinical content (entered by your practitioner), and feedback or other inputs provided by you

Device & Technical:

  • Device ID, IP address, browser type, and system performance
  • Analytics via cookies and third-party services

 

3. How we collect your information

  • Directly from you (e.g. account registration, support queries)
  • From practitioners uploading patient-related information
  • From patients providing feedback or completing exercises
  • Automatically via our platform (e.g. usage data, cookies)
  • Through integrations with third-party services

 

4. How we use your information

  • Operate, maintain and improve our platform
  • Deliver digital treatment plans and scribe functionality
  • Support clinicians in care delivery
  • Monitor usage and optimise product experience
  • Ensure compliance with legal and clinical obligations
  • Communicate with you (support, updates, billing)

We may also use de-identified information for service improvement and analytics.

 

5. AI and Health Information

We do not use any identifiable patient data to train or improve our AI models.

AI-generated content used in clinical documentation is based on practitioner-entered inputs and is intended for clinician review only.

In some cases, AI-generated content may be presented directly to patients as part of the treatment experience (e.g. automated exercise guidance, educational messaging). This content is non-diagnostic and not a substitute for professional care.

All identifiable health data is encrypted in transit and at rest.

 

6. Sharing your information

We may share personal information with:

  • Our service providers (e.g. hosting, analytics, payment processing), all of whom are subject to contractual obligations to safeguard your data
  • Practitioners and clinic staff authorised to access it
  • Regulators or legal authorities as required by law
  • Our related entities (in Australia and internationally)

We do not sell your personal data.

 

7. International storage and processing

We store and process data in Australia, with select services hosted in the US, UK or EU. Where data is transferred internationally, we ensure contractual safeguards (such as standard contractual clauses or DPA agreements).

 

8. Your rights and choices

You can:

  • Request access to your personal information
  • Ask us to correct inaccurate or incomplete data
  • Request deletion (subject to legal or clinical record-keeping obligations)
  • Opt out of marketing communications

To exercise your rights, contact us at programs@preve.co. We may need to verify your identity before responding.

 

9. Data retention

We retain personal information only for as long as necessary to deliver services, meet legal obligations, or support practitioner record-keeping needs. Patient treatment records are retained per the clinician's obligations.

 

10. Security

We apply industry-standard technical and organisational measures, including:

  • Encryption in transit and at rest
  • Role-based access control
  • Secure hosting infrastructure
  • Staff training in data handling and privacy

 

11. Changes to this policy

We may update this policy from time to time. We'll notify users of material changes and post the revised version on our website.

 

12. Contact Us

If you have questions, concerns or complaints, contact:

Email: programs@preve.co

You can also contact the OAIC (Office of the Australian Information Commissioner) for unresolved concerns at www.oaic.gov.au

 

13. Cookies and similar technologies

When you visit or log in to our website, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email or home address. We (or service providers on our behalf) may then send communications and marketing to these email or home addresses. You may opt out of receiving this advertising by visiting https://app.retention.com/optout