Elite Health and Performance joined Preve about a year ago to solve a core challenge: patients were leaving initial consultations overwhelmed and disengaged, with treatment plans that didn’t stick. Creagh and his team needed a way to help patients truly understand their injuries and commit to their recovery. Preve’s automated patient communications and treatment plan delivery changed that. Patients began sharing their plans with partners, coaches and doctors, creating broader buy-in beyond the clinic. Practitioners moved past pain-focused sessions toward goal-oriented care. The platform also became an unexpected training tool, with Creagh using session transcripts to coach practitioners and hold them accountable to better communication.

Macquarie Physiotherapy adopted Preve eight months ago to give clinicians more time by automating clinical notes, letters, and treatment management plans. The immediate goal was better work-life balance for the team, particularly across clinics handling workers' comp, DVA, and NDIS caseloads. Over time, the automated treatment plans proved to have a direct impact on patient retention. Patients receive their diagnosis, treatment frequency, and exercise plan in their pocket, acting as a personal reminder of their recovery goals. When patients drop off, Preve re-engages them automatically with personalised messages, removing the need for manual follow-up.

Dr. Andrew Levick was searching for efficiencies across his clinic when he met Caelum at a physio symposium and discovered Preve. Previously using Heidi's free and paid versions, Andy found Preve to be a clear step up. Since adopting Preve in March, his clinic PVA has risen from 8 to 13, with his top practitioner going from 8 to 18. His team now saves roughly an hour per day on notes, digital treatment plans are being sent directly to patients' phones, and the medico-legal quality of clinical documentation has improved significantly. Andy describes Preve as “an absolute no-brainer.”

ISO Physio uses Preve to generate and send treatment plans to every patient before they leave the clinic. Owner Daniel credits Preve's efficiency, noting the process now takes under 20 seconds per session. The clinic has achieved a 90% treatment plan creation and sending rate across all practitioners. Patients who receive regularly updated plans rebook twice as many sessions as those who don't. ISO Physio has also adopted Preve Perform, Preve's automated patient reengagement tool, which Daniel describes as “a really good safety net” that has already recovered patients who would otherwise have fallen off the books.

Beach Life Physio came to Preve looking for AI note-taking, but it was the treatment plan functionality that won them over. For Natasha, the biggest shift has been in women’s health consultations, where detailed history-taking used to mean a night of catching up on notes. Now she stays present with her patients during sessions, confident the documentation is handled. With back-to-back pelvic floor clients, Preve tracks the small but critical differences in each prescription, saving her from writing between sessions. Patients now leave the clinic excited to receive their plan, arrive having done their homework, and the clinic has seen a 30% improvement in PVAs and a 50% increase in five-star Google reviews since adopting Preve.